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Shipping & Returns

Shipping Guidelines

Shipping costs are dependent on the items in the order and the selected shipping method. All shipments are FOB Colorado Springs. Business days are Monday-Friday, excluding observed holidays within the United States. Once an order is processed and shipped, it may take up to 2 full business days before the package is checked into the delivering carrier’s tracking system after shipment. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier (for example UPS) may not be able to provide any information about your package for up to 2 full business days.

Next Day and Second Day Shipping

All UPS next-day orders will be delivered on the next business day after processing (as mentioned above, processing can take 1-2 business days). If an order is placed on Friday by 2:00 PM Mountain Standard, the shipment should be received by the customer on Monday. Any order placed on a weekend will be shipped on the next business day if the items are in stock. Business days are Monday through Friday. Orders placed around the holidays may experience delays.

All UPS 2-day orders will be delivered in two business days. If an order is placed on Friday by 2:00 PM Mountain Standard Time, the shipment should be received by the customer on Tuesday, pending credit card verification. Any order placed on a weekend will be shipped on Monday. Business days are Monday through Friday.

International Shipping

The ability to ship products internally varies on country and product. Shipping will be quoted upon an order or quote request. At this time, all international orders are shipped via UPS and take approximately 7-10 days for delivery (unless your address qualifies for other UPS shipping options.)

Rates vary based on total weight and destination. Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office.

We will notify you of any complications with your credit card.

Simpurity strictly follows all national and international regulations regarding the sale, purchase, and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.

Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error, or orders seized by Customs.